At Divine Destiny Salon we are fortunate to serve many guests, some of whom wait several weeks or even months, for an appointment While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process. We kindly ask that you pay a deposit (if required) to ensure your scheduled booking, and in order to protect the valuable time of our team. There is a $40* nonrefundable deposit to book and confirm appointments over $100.00. We accept CASH APP ($Divinedestinysalon), Cash, or Credit Card over the phone for deposits and services. * Clients may be required to prepay for extensions or hair pieces to be ordered prior to scheduling an appointment. *(Deposits may increase based on service provided)

A 12-HOUR CANCELLATION NOTICE is REQUIRED for ALL appointments. ****Failure to cancel timely will result in a 100% SERVICE CANCELLATION FEE or refusal of future services. Our goal is not to be punitive but allows us adequate time to fill the appointment slot with a client who is waitlisted, and ensures that we continue to provide affordable and efficient services. ● Please contact us if you will be late to an appointment, There is a built-in 15-minute grace period for all clients. ● After being 15 minutes late with no communication, your appointment will be canceled. You will not receive a refund for your deposit. ● No show no call appointments for the first occurrence will be required to pay the full cost of your appointment prior to rescheduling for another appointment. ● 2nd occurrence for no call no show; will not be able to schedule any future appointments. ● After being 15 minutes late WITH communication; there may be an opportunity to still be serviced, but we cannot promise it. Our goal is to provide quality services in a timely manner.

We understand that sometimes small adjustments here and there may be needed to reach your hair goal. That’s why we’re always here to go above and beyond so that you’re loving the result of your hair. As a small business, we want to hear from you, and genuinely want to thank you for giving us the opportunity to make things right. If you’re not fully loving your hair, we kindly ask that you please reach out to us within 1 day of your original service so that we can do everything we can to have you feeling and looking like your very best self! Your adjustment will be complimentary with the same stylist you received your initial service with.

We accept all major credit cards, debit cards, and gift cards. Checks cannot be accepted. if you need to reschedule your appointment after making a deposit, then your deposit will be held for 14 days. This allows you the opportunity to reschedule your appointment within 14 days. If we are unable to reschedule you due to availability within that 14-day period, we will apply your deposit to the next available appointment. No later than 30 days. Failure to cancel within the 12-hour cancellation window will result in the forfeiture of your deposit.

● Please alert us of any health conditions or prior service methods or known conditions that may interfere with the desired result of your service. ● Please do not book if you are sick or not feeling your best. ● Due to limited space, safety, and maintaining a relaxing environment, we ask that you do not bring children or extra guests to your appointment. ● Same-day appointments are welcomed based on availability. ● Please refrain from the use of profanity in the salon ● We will apply a hair removal fee or cancel your appointment if you arrive at your appointment without removing any previous braids or twists, or extensions. ● We do not offer walk-in consultations. This interrupts our time with clients who are receiving services. Please call us at @434-326-0401 or Request to book an appointment online at @divinedestinysalon.mysalononline.com