SALON POLICY

Customer Care

Booking Policies

A 12-HOUR CANCELLATION NOTICE is REQUIRED for ALL appointments. Failure to cancel in a timely manner, or no show will result in the requirement to pay the missed appointment fee of 100% of the cost of the appointment prior to rescheduling. Our goal is not to be punitive, but allows us adequate time to fill the appointment slot with a client that is waitlisted, and ensures that we continue to provide affordable and efficient services.

There is a $40 non refundable deposit to book and confirm appointments over $100.00.

Hair Replacement appointments require a face to face consultation prior to scheduling the service. A $20.00 consultation fee is required.

We accept CASH APP ($Divinedestinysalon), Cash, or Credit Card over the phone for deposits and services.

Clients will be required to prepay for products that will need to be ordered such as extensions or hair pieces prior to scheduling an appointment.

We do not offer walk-in consultations. This interrupts our time with clients who are receiving services.

If you need to reschedule your appointment after making a deposit, Your deposit will be held for 14 days. This allows you the opportunity to reschedule your appointment within 14 days. If we are unable to reschedule you due to availability within that 14 day period, we will apply your deposit to the next available appointment . No later than30 days. Failure to cancel within the 12-hour cancellation window will result in forfeiture of your deposit.

Due to limited space, No children or extra guests who are not being serviced are allowed to wait in the salon.

Please alert us of any health conditions or prior service methods or known conditions that may interfere with the desired result of your service.

We will apply a hair removal fee or cancel your appointment if you arrive to your appointment without removing any previous braids or twists, or extensions.

Please contact us if you will be late to an appointment, There is a built in 15-minute grace period for all clients.

After being 15 minutes late with no communication, your appointment will be canceled. You will not receive a refund for your deposit.

No show no call appointments for first occurrence will be required to pay the full cost of your appointment prior to rescheduling for another appointment.

Second occurrence for no call no show; will not be able to schedule any future appointments.

After being 15 minutes late WITH communication; there may be an opportunity to still be serviced, but we cannot promise it. Our goal is to provide quality services in a timely manner.

Payment Methods